Privacy Notice

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YourCare Yorkshire Limited ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal data when you visit our website [https://www.yourcareyorkshire.co.uk] (the "Website"), and your rights under UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

YourCare Yorkshire Limited is a company registered in Great Britain, with its registered office at Oakwood Park Business Centre, Fountains Road, Harrogate HG3 3BF. We act as the data controller for the personal data 

collected through our Website.

2. Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide to Us:

• Name
• Email address
• Telephone number
• Any other information you provide via our contact forms or other communications.

2.2 Information We Collect Automatically:

• IP address
• Browser type and version
• Pages visited and time spent on the Website
• Device information (e.g., operating system, screen resolution).

2.3 Sensitive Data:We do not intentionally collect sensitive personal data (e.g., health data, racial or ethnic origin) through the Website. If you choose to provide such data, you consent to our processing it in line with this Privacy Notice.

3. How We Use Your Data

We may use your personal data for the following purposes:

• To provide and manage our services.
• To respond to your enquiries and communicate with you.
• To improve our Website and user experience.
• To comply with legal obligations or respond to lawful requests from authorities.
• For analytics and research to better understand user behaviour.

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

• Consent: When you provide data via contact forms.
• Contract: Where processing is necessary to perform a contract with you or take steps at your request prior to entering a contract.
• Legitimate Interests: For Website improvement and analytics.
• Legal Obligation: Where processing is required to comply with applicable laws.

5. Sharing Your Data

We do not sell your personal data. However, we may share it with:

• Service providers (e.g., IT support, analytics providers) to operate and improve the Website.
• Legal authorities, where required by law or to protect our legal rights.
• Third parties involved in business transfers (e.g., mergers or acquisitions).

6. International Data Transfers

Your data may be transferred outside the UK or European Economic Area (EEA). When we do so, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice. After this period, we will securely delete or anonymise your data.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Request restriction of processing in certain circumstances.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on your consent, withdraw it at any time.

To exercise your rights, please contact us using the details provided below.

9. Data Security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, alteration, or destruction.

10. Cookies

Our Website uses cookies to enhance your experience. For more information, please see our Website host's Cookie Policy help page).

11. Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us:

Data Protection Officer
YourCare Yorkshire Limited
Oakwood Park Business Centre Park, Fountains Road, Harrogate, HG3 3BF
Email: hello@yourcareyorkshire.co.uk
Phone: COMING SOON

12. Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/
Phone: 0303 123 1113

Last Updated:01/01/2025

We may update this Privacy Notice from time to time. Please check this page periodically for updates.